FAQ

Get Informed

Are BOF classes returning to in person anytime soon?

We hope so! Bridget is currently searching for spots to teach live classes from. While the closing of many studios does make that a little bit harder, we hope to be able to host some in person classes soon. We miss you all and the energy of live classes. We will be sure to keep you posted on any further updates.

Once you go back to teaching in person will you still have online classes?

While the future is very unknown at this moment, Bridget intends to keep both online classes and in person classes going. This may mean less online classes, but we know many of you are not located in SoCal and love working out from home, so we will be sure to offer something that fits everyone's needs.

Will you be offering in person training sessions again?

In person training is not quite available yet. However, in person training sessions will return VERY VERY soon! YAYYY!

Masks, regular testing, and vaccination will be required for both the trainer and the client. Once most of the country is vaccinated and the CDC no longer recommends masks, this policy will be revisited. 

What is the cancellation policy for virtual  privates?

We have a no tolerance cancellation policy of 24 hours or less. If you late cancel within 24 hours, the full private rate will still be charged or taken from the Pamper PT Pack. If you late cancel within 48 hours, there will not be any penalty fee as long as this isn't a frequent occurrence. If you late cancel within 48 hours a total of 3 times within 30 days, 50% of the private rate will be charged as a late cancel penalty fee within 48-24 hours moving forward. This is to ensure that your trainer is able to hold your spot & that your reservation time belongs to you and nobody else. Because of this we never double book and are unavailable for alternative work for the 60 minutes of your private, as well as 15 minutes before and after (a total of 90 minutes). Essentially you are "booking your trainer out". We do not book back to back privates, to ensure streaming quality and lighting is solid, allowing buffer time of 15 minutes to prep for clients. Private training slots online are on a first come first serve basis and are not guaranteed without confirmation. We do not do any permanent holds allotting people permanent ongoing reservations unless all reserved privates are paid in advance. If you are sick or injured, the late cancellation fee will be waived with a doctor's note explaining your condition/injury/surgery and with a date of when you are cleared to workout again. Because none of our staff is full time and have multiple occupations, in the event that we have to cancel on you within 24 hours due to external conflict, you will receive a complementary "late cancel" pass within 30 days of the incident. In the event there are any unforeseen circumstances & our team is unavailable for any private training, all package expiration dates will automatically be extended.